Hey,

First let me say I love the player, I use it literally every day - really. I appreciate what you do.

I have been a Rift user for the past 5 years and used a certain version of SkyBox with it. This past week I bought the newer Quest 2 and got SkyBox for it, it appears to be a newer version than the one I used on the Rift, I can check the version numbers if you'd like, no problem.

Here's my biggest issue - on the version I had on the Rift, yes, you could select exactly how many seconds to skip backward or forward when watching a movie and it would do what you say exactly.

On this latest version, it doesn't. It seems almost trying to find a "landmark", or I'm not sure how to call it, but instead of skipping exactly the number of seconds I decided in the settings [lets say 3], it goes to a certain point of the movie. So it's either skipping more than 3 or less than 3 just to reach that certain mark each time you go backwards.
Why does it do that? why can't it work like the previous version where it just does EXACTLY 2 or 3 or 4 seconds [whichever you put in the settings], it's very frustrating this way.

*Another problem I've had is with the Subtitles, it seems that going backwards make your subtitles disappear until you once again go backwards to make them re-appear. I never happened in the earlier version, the Subtitles will always appear no matter how much you go back or forward. In this version you need go like backwards twice just to make the subtitles appear again.

Edit:
1.0.1 [127] is the good working version I was referring to.

Boyhard37

Hi there,

First of all, even though the app itself looks identical across Rift and Quest platform, deep down the codec is very different.
Simply stated, the function would be slightly different because we are using two different methods on the two platforms.

Quest version is NOT an updated version for Rift. They are managed and developed separately.

So it's either skipping more than 3 or less than 3 just to reach that certain mark each time you go backwards

The reason for this is that on Quest version we are seeking for the key i-frame and on Rift version we are seeking the exact frame you are looking for.
Here's the explanation on the two frame: https://ottverse.com/i-p-b-frames-idr-keyframes-differences-usecases/

it seems that going backwards make your subtitles disappear until you once again go backwards to make them re-appear.

Would you mind sending us a video with the subtitle file that has the issue you mentioned?
Email us at support@skybox.xyz so we could test it and see what's going on.

Right now we are making some major changes on Quest version and you are highly welcomed to post your requests on the suggestion board on our roadmap: https://trello.com/b/l35tWsgf/skybox-vr-video-player-roadmap

Cheers.

Yum Hey Yum, thanks for taking the time to answer my questions/issues.

I understand better now the difference in the two apps, they aren't really different versions, because of the different platforms.

Yum The reason for this is that on Quest version we are seeking for the key i-frame and on Rift version we are seeking the exact frame you are looking for.

*You're saying because of how Quest works, it's impossible to make the backwards seek the exact frame? it can only be key i-frame? that's horrible design by Oculus then, just horrible. I truly hate it working like that. Hopefully in the future you'll be able to find a work around if possible. If so, I'll greatly appreciate it!

Yum Would you mind sending us a video with the subtitle file that has the issue you mentioned?
Email us at support@skybox.xyz so we could test it and see what's going on.

*As far as the subtitles issue. I wouldn't mind sending it to you at all, just know that in general it has happened to me in all videos/movies I've watched with different subtitles files. I'll send you something when I get home later today.

Yum Right now we are making some major changes on Quest version and you are highly welcomed to post your requests on the suggestion board on our roadmap: https://trello.com/b/l35tWsgf/skybox-vr-video-player-roadmap

Will do, thanks!

I will just add a couple more things:

1) I'm glad that at least, while it's not wireless, I can still use the SkyBox Rift version via PC Link with my Quest, that way I can enjoy what I believe to be the much better "App".

2) I've tried to watch a movie yesterday, Matrix [1999, Remastered version, 1080p], I'll remind you I'm new to the Quest 2., and it stuttered. As if it has a little bit of a slow down while playing. I found it odd so I tried a number of movies out to see if it's only that one or overall, and some of them and TV show episodes, it worked fine like I was used to. But I noticed some others stuttered too.

So I went to the Rift app version with the Cable Link to test the same movies, like the Matrix, I've had issues with and it worked smoothly and fine on it. So I believe it's simply the Quest App itself that's the problem.

Yum We will make sure that this feature is included in the Quest version with major changes.

AMAZING!!!!! Thank you so much!!

Yum Would you please share us a record video so we could check if the issue is the one that we have identified?
Subtitle issue - And please also share with us the video file so we could test it. Thank you

I forgot to send a video file, my bad. Although I'll say again, it happened to me with all videos... can I send you a torrent link to an episode of a show it happened on? https://rarbgto.org/torrent/tyzoqhl - any one of those episodes on the season and all the movies and other shows I tried as well, it happened.

Yum Stutter Matrix- Would you mind share with us the link to download the file? And are you watching it via SMB/DLNA or from Quest local storage please? -

Of course, this is the link - https://rarbgto.org/torrent/t6q7rcy of a torrent I got it from.

And it was on the Quest storage wireless when I had those issues that made it unwatchable.

When I did the test with the cable link and the file worked well with the Rift version, then the video was located in my Computer, not Quest storage.

Yum

Yum We have downloaded the videos but none of them has the subtitles? Would you be specific on which version did you download?

Oh, sorry to create a confusion. The torrent I gave you is the version I watched. - I think I misled you to believe the issue is with a built-in Subtitles? I downloaded the Subtitles from a website.

All the issues I've had with subtitles were the non built-in types on any movie or episode of a TV show that I watched. When going backwards, it would every few backwards just not show the subtitles anymore until you would go backwards again, then it would reappear.

Yum Confirmed that this video indeed has some stuttering issue. Our engineers are looking into it.

Happy to help!
Here's another one I've seen this with. A Knights Tale (2001) - the stuttering made it unwatchable for me on those movies. But as I said, if I watch those movies on the Rift version of SkyBox/off my PC with cable link to the Quest 2 - it works 100% fine.

https://rarbgto.org/torrent/vkx5tdf