Latest update has apparently brought in some issues. Sometimes the screen goes black when jumping from a video to another. For a couple of seconds you can still hear the sound before the app crash and exit. When this happen skybox interface is also unreachable. I'm using an Axon 7 with Android 7.0 "Nougat" and reading files from a win10 folder with username and password (SMBv2). Thanks

  • Yum replied to this.
    9 days later

    mik

    Sorry for the late reply.

    Please follow the steps below and send us the log file at contact@skybox.xyz so we can check the issue:

    1. Connect your device to PC and create a file named skybox.debug under SKYBOX folder. Ignore the file format if asked.
    2. Restart SKYBOX on your device.
    3. Try to recreate the crash.
    4. Finish all the steps above and send the log file Android/Data/xyz.skybox.player/Files/PersistentData/OutLogs.txt to us.

    Thank you and looking forward to your email.

        5 months later

        the latest update 0.2.3.3 have resolved all the issues for me, now skybox it's very stable

        • Yum replied to this.

          mik

          Glad to hear that.
          Thank you for the feedback :)

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