Quest 3 Lag when playing videos via SMB

Lucy

ahdoor
Hi Allen,

Sorry to keep you waiting.

The buffering issue may be caused by Quest 3 unstable Wi-Fi connection. Changing Wi-Fi channel or update the firmware may help for certain routers. For more info, please check this post.

PPOMOOL

Lucy

Hi Lucy.

I have same issue like Allen.

(tested devices : Asus AX-56U Router - NAS, 5Ghz wifi, quest 2, quest 3)
each Qeust 2,3 has Same Network, Same SMB Protocol, Same Quest firmware V59, Same skybox 1.1.6 etc

on Quest 2, 15MB/s no problem
on Quest 3, 8MB/s hard to see the M/V due to buffering

(see the detail statistics of the screenshots.)
this 8K upscaled M/V has high Bit-rate about 15MB/s ( Weekly 's Tag me )

https://www.clien.net/service/board/cm_vr/18467349
(see the screenshots - bottom of this)

[Quest 3 : 8MB /s ] hard to see the M/V due to buffering

[Quest 2 : 15MB/s] no Issue !!!

It's not caused by Quest 3 unstable Wi-Fi connection.
your link says..
quest2 WIFI signal 720 mbps
quest3 WIFI 1200 mbps

That is just connection speed and 700mbps = 87.5MB/s

when i test internet speed thru test.com on quest 3 - browser shows 450mbps = 56.25MB/s
but on Quest 3, skybox SMB shows only 8MB/s.

so i think it is not a wifi bug. it's a bug about SMB protocol

test : copying Movie file from NAS to cellphone using CX Explorer app.
SMB1 shows 8MB/s
SMB2 shows 16MB/s

I guess...
Quest3 is journal-ed using not SMB2/3 but SMB1 ?????
Quest 2 linked still SMB2 ????

Lucy

PPOMOOL
Hi there, thank you for your feedback. Could you please share with us the INFO level logs? Logs will show whether you're using SMB1 or SMB2.

PPOMOOL

Lucy
Do i need to following below procedure like Allen's ?

"
Just go to SKYBOX's Global Settings, change the Logging Levels to "INFO", reproduce the laggy issue, then click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box).
"

Lucy

PPOMOOL
Hi there, yes, we hope you can share with us the INFO level logs. In this way, we can know whether you're using SMB1 or SMB2.

PPOMOOL

Lucy
I've sent the log . please check the log.

effectchen

我也遇到了，最近的几个新版本一直有卡顿现象，群晖的nas(1520+)，smd最低版本设置的是smb2，最高版本是smb3，用的是5G的wifi

用4xvr播放正常

请尽快修复，这个问题非常困扰我

Lucy

effectchen
您好，抱歉给您造成困扰。请问您使用的是哪款路由器，能告诉我们具体型号吗？感谢！

effectchen

Lucy

TP-LINK AX6000 XDR6030 和 TP-LINK AX3000 XDR3050 组了mesh， 5G频道接入
跟群晖之间走的局域网连接，群晖2.5G网线接口，路由器1G网线接口

https://item.jd.com/100013818258.html
https://item.jd.com/100028728496.html

Lucy

effectchen
您好，感谢您的回复！

我们会进一步测试，研究这个问题。如果方便的话，希望您能将INFO级别日志发给我们。

您只需要点击“全局设置”，将”日志级别“调整为”INFO“，然后重现您所遇到的问题，再点击反馈按钮，勾选”上传日志“并发送。谢谢您的配合，如有新的进展，我们也会及时告知您。

memzila

I have a similar issue. My case is even stranger. I have as main router a RT-AX88U and as an additional AP a RT-AX82U. When i connect to WLAN of the main router and access in skypbox the SMB on a synology NAS, I have the stuttering. When I connect to the WLAN of the AP RT-AX82U, I don't see the stuttering. Very strange and I can't currently explain.
Network Topology is like this. Synology NAS is connected to a DLINK Switch with LACP Trunk. The DLINK Switch is connected to the RT-AX88U. The RT-AX88U is connected to a netgear switch in another room. The AP RT-AX82U is connected to the netgear switch.
I can currently only guess that there is probably a firmware change between the models. But would be very strange, as I don't see any other issues connected to the main router, besides of the quest 3 smb access issue with skybox. I have also tried with another player heresphere vr demo, which has long time until it has scanned the smb shares. But when it is finished access the files on the smb shares gives no issues

Lucy

memzila
Hi there,

Thank you for your feedback!

About the stuttering issue, could you please share with us the INFO level logs?

You just need to go to SKYBOX's Global Settings, change the Logging Levels to "INFO", reproduce the issue, then click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box). Thank you!

memzila

I have now more feedback.
I have tried with the stock firmware, which had given no change.
I have then noted all settings and have done a factory reset of the router and now suddenly it has started to working. I have then changing back to the merlin firmware and have added all settings back and it is still working.
I have no clue what caused this strange issue. For now it seams to work for me on the router and on the AP.
I will further test and hope it will stay that way.

The only frustrating now is that Meta has broken chromecast streaming in the latest update, but that is not relevant for this topic.

zqred12

我也同样的问题，用的5G wif6 信号，非常的卡顿，quest2 完全正常。请尽快解决出升级补丁。

Lucy

zqred12

您好，

抱歉给您带来不便！

请问您用的是哪款路由器？如果方便的话，希望您能将INFO级别日志发给我们，以便我们定位问题。

您只需要点击“全局设置”，将”日志级别“调整为”INFO“，然后重现您所遇到的问题，再点击反馈按钮，勾选”上传日志“并发送。感谢！

Nierenhofer

Hi there,
i have exactly the same problems as described by the previous users: If the videos exceed a certain size, e.g. in 7680x3840 format, they are buffered at 3-5 Mb/s and playback from the LAN-connected NAS stops every few seconds. This is really extremely annoying.

I use the Metaquest3 in the same room as my WiFi6 router FritzBox 6690 and the connection is otherwise excellent.
Since the problem does not occur at all with the trial 4xvr installed, I wonder when SKYBOX will manage to fix the problem anytime soon.
Please do not ask for my log files again, as you already have one and the 4xvr program works with identical hardware.

questuser123

I think I figured out a better workaround. In my Asus RT-AX58U router configuration panel for 5 GHz, if I restrict the "Channel bandwidth" setting to 40 MHz and disable 160 MHz, then everything is fast with Quest 3, just like with Quest 2. So I can use 5 GHz and AX (in facts, I restrict the wireless mode setting to "AX only", though I don't have to), and streaming is fast as long as I keep the "channel bandwidth" setting limited to 40 MHz.

PPOMOOL

questuser123
I already metioned about this issue.
https://www.clien.net/service/board/cm_vr/18467349

this problem doesn't occur on 4XVR.

Hmmm.. i use Asus RT-AX56U router.
for 5GHz, i need to change the channel bandwidth 80 to 40Mhz.
i'll try it. thank u.

PPOMOOL

questuser123
in case of mine, it doesn't work.. T_T
(i changed the setting for 5GHz,channel bandwidth 80 to 40Mhz.)

questuser123

PPOMOOL That helped for me, but after using it like this for a while, I noticed glitches, and while performance wasn't nearly as bad as before (simply unusable), performance still wasn't robust enough.
I tried a bunch of other settings, but could not find anything better. So I've decided to do what I was trying to avoid: a full factory reset of the router. It's a pain in the butt, as you have to rebuild the whole configuration, but eventually, it got me to a place where it appears, connections are fast and stable, and even using the 160 MHz bandwidth, which I can confirm is active ("channel width" value in the "Quest link" tab of Settings).
Let's see if I can confirm that performance is good over a longer period of time. So far, so good, but I'm more reluctant to declare victory, since yesterday did not turn out to be the way it appeared at first.
I've updated my router's firmware many times since I bought it (Current Version : 3.0.0.4.388_23925-g269b2a6): maybe the settings truly needed a reset to get the right updated default?

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