AirScreen stuck on "Searching for device..." w/ Mac

hughey1006

Hi, I've previously had no issue using AirScreen in the past, but with a few updates Skybox has undergone, I've not been able to use this feature, remaining on "searching for device."

I'm currently on MacOS Big Sur version 11.6.8
Any help would be appreciated.

Lucy

hughey1006 laching
Apologies for the inconvenience.

Please check the firewall settings. Go to Apple menu > System Preferences > Security & Privacy, and click Firewall. If the lock at the bottom left is locked, click it to unlock the preference pane. Then select "Firewall Options...".
Find SKYBOX and select "Allow incoming connections". (You can also turn off firewall to see if it helps.)

Besides, please turn off VPN or antivirus software when you use AirScreen.

Let us know if the connection issue still remains.

laching

Me too! Mac 10.15.7!
Any one help!?

ChrisK

Lucy

Hello...

I am also having this issue attempting to connect to SkyBox on a MacBook Pro running macOS 11.7.5 (20G1215) from a Quest 2. Have had no such issues in the past. This just started happening sometime this past week. I've not been able to connect via AirScreen for days. Came here to see if there was a fix.

I can confirm that SkyBox has full firewall permissions to allow incoming connections, both the SkyBox app itself as well as the SkyBox Helper app. Please advise further.

Lucy

ChrisK
Hi, can you find your Mac when you search for devices in AirScreen channel?

Please disable "AirScreen Auto Connect" to see it helps.

If the connection problem still remains, we recommend you using SMB File Sharing temporarily. We're working on a new update for Mac Client. And I'll keep you noticed once the new version is available.

So sorry for the inconvenience caused.

ChrisK

Lucy

Thank you, YOU ROCK! Disabling "AirScreen Auto Connect" did the trick! And for others having the same issue stumbling upon this, I also had to quit the SkyBox app in the Quest 2 and re-open it, but when I did, voila!

MarkH

Hi Lucy

I’m having the same issues as above on my Mac using Catalina 10.15

Airscreen was previously working fine and then it’s just stopped and I can no longer find iMac when searching.

As a temporary fix, could you please explain what I need to do to connect via smb?

I previously went to GO; connect to server and typed in smb://192.168.1.121:18192, but this still doesn’t work.

Please advise?

Thanks

Mark

Lucy

MarkH
Hello,

Please make sure you turn on SMB File Sharing on your Mac, then input your Mac's IP address(do not input custom ports) to access the shared folder.

For example, input "192.168.1.121" to access your SMB shared folder. You can also follow this article to check your Mac's IP address.

Regarding the AirScreen connection issue, please turn off "AirScreen Auto Connect" on SKYBOX Quest app, and turn off the firewall on your Mac to see if it helps.

Reach out to contact@skybox.xyz if you need further help.