MAC OS CLIENT INVISIBLE

SAGAR

The window is invisible and only the icon shows up in the launch bar.
Tried installing and uninstalling.
Few of the times when i open it for first time after a fresh installation it works later it stops.
Also i saw ur instructions to send log file however i am not able to follow the steps.
Kindly resolve the issue at the earliest

Lucy

SAGAR

Hi SAGAR,

Thanks for your feedback and sorry for the inconvenience.

If SKYBOX Mac Client doesn't show up on your screen, please kindly force quit and reopen it to troubleshoot. Sometimes you may need to quit and reopen it for several times.

Now, we are working on a new version, which should fix this problem for Mac users. The new version will be released in November, however, I cannot give you the exact date as there is still a lot of work to do. Your patience is much appreciated!

During this time, we recommend you watching videos via SMB or DLNA if you have trouble opening AirScreen.

If you have any other concerns or problems when using SKYBOX, please feel free to contact us. We are always happy to help.

Have a wonderful day!

Best regards,
Lucy

Lucy

SAGAR chaas citizen romaneleven

Hello friends,

SKYBOX Mac client 1.0.0 (beta-1) is now available! This version resolves the compatibility issues with MacOS Monterey.

If you had trouble launching SKYBOX Mac client or uploading files into it, please kindly try this beta version (click here to download) and see if it fixes your problems.

Note: this beta version is not perfect. If you encounter any crashes or bugs, please try clearing all files on SKYBOX Mac client and restarting the client to see if it helps.

We will continue optimizing SKYBOX Mac client. Any questions and feedbacks are welcomed!

Thank you for your continued support. Hope you enjoy SKYBOX!

Cheers,
Lucy

SAGAR

Lucy Force quit and reopen doesnt seam to work anymore after Monterey update. Any other troubleshoot possible.

Lucy

chaas

SAGAR
Hello friends,

Thanks for your feedback and sorry for the inconvenience.

It may due to the incompatibility issues. To solve this issue ASAP, we are going to roll out a beta version of SKYBOX Mac Client this week. However, this version will only include the basic streaming functions of AirScreen. And the new features will be added to the next update.

Your support and patience would be highly appreciated!

Best regards,
Lucy

chaas

Same here, with Monterey on Apple M1 client is not working at all anymore.

citizen

Lucy
When will this beta be available? Where can we download it?

Lucy

citizen
We still have to run more tests and fix the known bugs in order to make sure its functions and stability. And I'll post the download link in this thread and on this forum as well. Thanks for your understanding and support!

citizen

Lucy Thanks. Keep us updated.

romaneleven

any update? new purchased user (quest 2) and having the same issue.