Video lag every 3-5 seconds since update on Oculus Quest 1

Lucy

Hi there,

Thank you for your feedback.

How did you watch your videos please, through SMB, DLNA or AirScreen?

To troubleshoot, please kindly follow the steps below to recreate this problem and send us the log files:

In addition, we'd like to invite you to join our beta channel as some bugs may have already been patched there. If you are interested, please share with us a screenshot of SKYBOX in your library and your Oculus registered email at contact@skybox.xyz so we could verify your status and send you the invitation.

We are sorry for the issues with Quest v1.0.5 and we are working on a fix right now.

Best regards,
Lucy

MartyTannen81

Hi Lucy! Thanks for the quick reply!
I use airscreen form my iMac to the oculus quest. Is it possible to use DLNA with this setup?

What do I have to do to create the log file on my mac? I don't see a SKYBOX folder.

The Betaprogram is a good idea. I will send you the screenshot and my email.

Thank you!

Lucy

MartyTannen81

Hi there,

Thank you for your reply.

Yes, you can use DLNA to stream your videos to your headset.

And we didn't change anything about AirScreen in v1.0.5. Did you update your Mac to MacOS Monterey?

BTW, we received your email and will reply to you soon. 🙂

Cheers,
Lucy

MartyTannen81

Hi Lucy!

No, I run macOS Big Sur 11.6.

The only thing that changed in my setup since everything was ok is the Skybox app on the oculus. So I'm extremely confused. Never had those problems. The lagging starts at the latest when I skip in the videos. only 5 sec forward and then it will lag after about 5 seconds for about a second. And it will go on. everything else works. I have no problems with my connection over wlan. all devices run the 5Ghz network. Any ideas? And how do I create a log file under macOS?

Thank you so much!

cheers!

MartyTannen81

Hi Lucy! Can I use DLNA from mac to the quest via skybox VR without a third party software on my mac? I turned on the file sharing on my mac...

Thank you!

MartyTannen81

Hi Lucy! Sorry for all the replys. It seems to work via network sharing. But the skybox app ask for a username and password to connect to the mac. What username and password is meant here?

Thank you very much!

MartyTannen81

So I hope the last time now 😉
DLNA is working now. I can stream via DLNA. And it seems that there is no lagging in the videos. I tried it again via Airscreen and every video is lagging there. So I think there is a problem in the latest update of the skybox player in case of streaming via Airscreen...

MartyTannen81

bad news. same problem at streaming via DLNA...

MartyTannen81

I tried Pigasus Player and have no issues with streaming via smb. No lagging there. It must be a problem with the latest update of skybox vr. smb and airscreen are lagging...

Lucy

MartyTannen81

Hey Marty,

We are aware of the problems you have and working on a fix right now.

If possible, please kindly send us your log files. I have emailed you the detailed steps.

Thank you for your patience and support.

Best regards,
Lucy

MartyTannen81

Hi Lucy! Thank you for the invitation for the beta program. May you please tell me, how to install the beta app. I accepted the invitation but cannot find a beta app.

Unfortunately I have not much time right now. I will try to send you the log file in the next days.

Thank you very much!

Lucy

MartyTannen81

Hi there,

Please just uninstall and reinstall SKYBOX on your Quest after you accept the beta invitation.

The fix version will be released in the next few days. And we will definitely keep you updated once it releases.

Also, we'd much appreciated it if you can send us the log files so we can better locate the issue and fix it.

Have a great day and stay safe always!

All the best,
Lucy

MartyTannen81

Hi Lucy!
I just un- and reinstalled the skybox player. I checked the version number in the settings and just see the number 1.0.5.
I only had time to check the airscreen and it is still lagging like before. I will try the rest on saturday. But unfortunately it seems that the problem is still there.
Thank you!

Lucy

MartyTannen81

Hey Marty,

Please fast click "CHANNELS" for five times and the version number will appear in red. You should be using version 1.0.5(429) now.

The new beta 1.0.5(429) should fix SMB related issues. We haven't changed anything about AirScreen so far.

BTW, are the videos laggy when you stored them on your Quest and watch them locally?

Take you time and thank you for your longtime support!

Cheers,
Lucy

MartyTannen81

Hi Lucy! Sorry for the late replay. I was on a vacation. Today I checked the Player again. I have now 1.0.5 (438) installed. There is still a lag in every video via Airscreen. I have no issues with Files directly on the Oculus Quest or with other players. But it seems, that over SMB the lagging is gone. I tried it for about 10 Minutes and it seems to work. But its to early to feel safe 😉

Via AirScreen there are still lags every 5 Seconds (the Video and sound stops for 1 Second). And if I try to fast skip 5 Seconds, there is an input lag for 1 Second. Then it skips and 5 Seconds later you have the lag.

I hope for a fix soon.

Thank you and bye!

MartyTannen81

Lagging at SMB is back...what a pitty!

I tried it with the internal memory and the pigasus player again. No lagging there...