bva
Thank you for reaching out.
Actually there is not a universal solution to this because we need to analyse the issue case by case.
The trigger to the crash can be very different.
Please follow the steps below and send us the log file to contact@skybox.xyz so we can check the issue:
- Connect your device to PC and create a file named skybox.debug under SKYBOX folder. Ignore the file format if asked.
- Restart SKYBOX on your device.
- Try to recreate the crash.
- Finish all the steps above and send the log file Android/Data/xyz.skybox.player/Files/PersistentData/OutLogs.txt to us.
We have also developed v0.2.2 which is opening for beta testing now.
If you would like to try this new version to see if the issue persists, please send us your Oculus registered email.
Thank you and looking forward to your email.
Best,
Yum