Hello SKYBOX Team,
First off, a huge thank you for adding Plex support in the new v2.0 update! This is a fantastic and highly anticipated feature.
I've been testing it and found a critical issue regarding multi-part (or "stacked") media that currently makes them unwatchable.
The Issue:
As you know, Plex stacks media files named with conventions like -cd1, -cd2, .part1, .part2, etc., into a single library item. In any official Plex app, the parts play sequentially for a seamless experience.
However, in SKYBOX's new Plex integration, when I play such a movie, it only plays the first part (e.g., -cd1.mkv) and then stops.
Critically, the subsequent parts of the movie (e.g., -cd2.mkv) are not visible or selectable anywhere in the SKYBOX UI. There is simply no way to find or manually start the next part of the film.
Why This is Important:
This isn't just an inconvenience; it means that any multi-part movie in our Plex libraries is effectively unwatchable beyond the first segment. For users who have collections with 2-disc editions or other split files, a significant portion of our library becomes inaccessible through this otherwise brilliant new feature.
My Request:
Could you please prioritize support for Plex's native multi-part video playback? This would involve two key things:
1.Ensuring all parts of a stacked media set play sequentially, just like in the official Plex apps.
2.Or, at a minimum, making the individual files visible so they can be manually selected.
The first option would be ideal for the seamless experience you aim for.
Thank you for your hard work and for looking into this critical issue. Fixing this would make the Plex integration truly complete and usable for your entire user base.
Best regards,
A long-time SKYBOX & Plex user 😀
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SKYBOX 开发团队你们好，
首先，非常感谢你们在2.0新版本中加入了Plex支持！这是一个我们期待已久的功能。
但在测试后，我发现一个关于“多分部”（堆叠）媒体的关键问题，这导致这类影片目前无法被完整观看。
具体问题：
Plex会将遵循 -cd1 / -cd2 或 .part1 / .part2 等命名规则的视频文件，在媒体库中合并成一个项目。在任何Plex官方应用中，这些部分都会自动按顺序无缝播放。
然而，在SKYBOX的Plex功能中，播放这类电影时，它只播放第一部分（例如 -cd1.mkv），然后就直接停止了。
最关键的是：电影的后续部分（例如 -cd2.mkv）在SKYBOX的界面中完全不可见，也无法被选择。 我找不到任何方法来手动播放电影的剩余部分。
为何这个问题很严重：
这已经不只是“体验不佳”的问题了，它意味着我们Plex库中所有分P的电影，都只能看第一部分。对于收藏了很多双碟版或分卷文件的用户来说，我们媒体库中有相当一部分内容，通过这个新功能是完全无法完整欣赏的。
我的请求：
恳请你们能优先考虑支持Plex原生的多分部视频播放功能。理想的解决方案是让SKYBOX能像Plex官方客户端一样，自动按顺序播放所有分P文件，实现无缝体验。
再次感谢你们的辛勤工作，并希望能关注到这个关键问题。修复它将使Plex集成功能对所有用户来说都变得真正完整和可用。
此致，
一位SKYBOX和Plex的忠实用户 😀
