Can't connect my Quest 3 to Skybox on PC, please help!

digitalpimp

Hey! New Quest 3 and VR user here. I've downloaded the Skybox on my PC and also on my Quest 3. Added a movie folder on PC. Then I opened SkyBox on Quest 3 as well, under "Devices" (on PC) I see a nr "1" and a profile icon without any text just an icon, no computer name. Then I headed over to the "AirScreen" tab but I see nothing just an instruction how to use Air Screen. What am I doing wrong? Thanks!
*What I tried so far:

Enabling SMB file sharing on my Movies folder. When I go to "Network" tab inside my Quest's SkyBox app I see my computer name but after a 1 minute load, nothing appears inside the folder.
Closing my Kaspersky antivirus app.
Disabling my firewall as well while Kaspersky is off.
I have added the Skybox folder and also the "airscreen-backend.exe" to both to Firewall's and Kaspersky's exclusions.

What else can I try please?

Lucy

digitalpimp
Hello,

Sorry for the inconvenience caused.

Please try downloading the new beta version 1.1.9-564 and see if the issue is resolved.
https://airscreen-download.skybox.xyz/prerelease/win/SKYBOX-x64.exe

If SKYBOX still can't detect your PC, please click the "Add Server" option in the upper-right corner of the "AirScreen" channel and enter the IP address shown on SKYBOX PC Client.

Feel free to contact us if the problem still remains.

digitalpimp

Nothing, I re-installed from your link, tried to add server but it isn't seeing anything.

I tried to direct link my router and my PC through a WLAN cable, everything worked fine!!! Also my Quest Air Link worked first time ever, Steam VR worked for the first time. What can be the issue, I have some problem with the WiFi?
My Quest 3 is connected to the same WiFi as my PC but I noticed that in Quest 3's Wi-Fi config I see:
IP address: ending in 214
Gateway: same
Subnet: same

and if I type ipconfig inside cmd prompt on my PC I see:
IPv4 address: ending in 229
Gateway: same
Subnet Mask: same

So the IP address is different for some reason. I'm not sure if it's valuable info for you or not. Thanks!

Lucy

digitalpimp
Hello,

We're sorry for the inconvenience caused.

Could you please share with us the logs? Logs may record some information that helps us troubleshoot.

To send logs, you just need to:

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issue you mentioned, then click the BUG icon in the upper-right corner of Global Settings.
Send us a bug report attached with logs(tick the "upload logs" box).

You can also use your PC to ping the IP address of your Quest 3 and see if the ping is successful. If the ping is not successful or timeout, you need to check the network settings of your PC.

For Windows PC, please go to Search in the taskbar and:

Type “cmd” to bring up the Command Prompt.
Open the Command Prompt.
Type “ping” in the black box and hit the space bar.
Type the IP address you’d like to ping (e.g., 192.XXX.X.X).
Review the ping results displayed.

If you get "request timeout" or "100.0% packet loss", you need to check your PC network settings.

If you get "64 bytes from..." or "0.0% packet loss", you should be able to find and connect to your PC using SKYBOX.

Hope that helps. Let us know if the problems still remains!

Best regards,
Lucy