Video freezes

ramugz0707

When connected to a desktop PC via cable and watching a video on SKY BOX, if I remove the Oculus 2 from my head, the video freezes and I must restart the application. Is there any solution?

Lucy

ramugz0707
Hello,

Thanks for your feedback.

Are you using SKYBOX Rift version? If you mean you can't use controllers after taking off your Quest 2 device, please press any key on your keyboard or move your mouse and see if it works.

If you refer to other problems, we hope you can share with us the "Info" level logs. You just need to:

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issue you mentioned, then click the BUG icon in the upper-right corner of Global Settings.
Send us a bug report attached with logs(tick the "upload logs" box).

ramugz0707

Thanks for the response. I did indeed fix it by pressing the keys on the keyboard and moving the mouse. But it's still inconvenient to move all the way to the PC, and it would be great if you could recover from the frozen state using only the Oculus controller.

Lucy

ramugz0707
Hi, I understand what you mean. Pressing the keys or moving the mouse can be seen as a temporary workaround. We will try to see if there are other ways to make the Oculus controller work in this situation.