M3 macbook pro Airscreen issue.

WOO

Hello, i use the Macbook pro M3 - Oculus Q3. After i updated all app, airscreen didnt work. is there someone else like me?

Searching for device. Again. OFC Firewall off.

cortes_malintzin

WOO
I tried with this: Deleted current Skybox app in my new laptop, then browse my Time Machine backups, found a backup corresponding to a date before I moved to new macbook, found the old Skybox app, restored it, added new video files as a test and now airscreen works fine.

Lucy

WOO cortes_malintzin

Hello,

Could you please tell us the macOS version your MacBook Pro is using?

cortes_malintzin

Same here, upgraded to new macbook pro M3, firewall off, no VPN, I re-installed the Skybox client app after migrating from old to new macbook, now simply I cannot find my device in both airscreen or media server. Oculus not finding it, iPhone Skybox app cannot neither.

WOO

Yes, I've also met all the conditions mentioned by Skybox and tested it, but it seems there is an issue with the new app for Mac itself. Out of curiosity, I downloaded and ran the Intel Mac version, and while it can find the device, the data does not transfer. The fact that the older version can find the device indicates that the problem lies not with other factors but with the app itself.

Lucy

WOO
Hi,

Sorry for the inconvenience. We're not quite sure whether it is a compatibility issue with MacBook Pro M3. If possible, we hope you can send us the "logs" folder in /Users/your username/Library/Application Support/SKYBOX/logs.

To find the "SKYBOX" folder on your Mac, please:
1.Open Finder.
2.Click "Go" on the menu bar, and select "Go to Folder…".
3.Type "~/Library/Application Support/SKYBOX" and click Go.
4.Zip the"logs" folder and send it to us.

As a temporary workaround, you can install the previous versions.

SKYBOX Mac Client v0.2.4: https://we.tl/t-KTTdn5cuOG
SKYBOX Mac Client v1.0.0: https://we.tl/t-cHyowwRsKx

If AirScreen doesn't work well for you, we also recommend you turning on SMB file sharing on your Mac and access your Mac via SMB protocol.

Please check this article to turn on SMB File Sharing on your Mac first.
https://support.apple.com/lv-lv/guide/mac-help/mchlp1657/mac

Then, when you go to SKYBOX's Network channel, you need to input your SMB account username and password(or Mac user account credentials). Generally speaking, it is the credentials that you use to start your Mac.

Best regards,
Lucy

cortes_malintzin

Lucy
Hi Lucy,
In my case, Sonoma 14.4.1
Kind regards,

Lucy

cortes_malintzin
Hi, thanks for your reply!

We tested on a Mac with MacOS Sonoma 14.4.1, but we didn't reproduce the AirScreen connection issues. If possible, we hope you can share with us the logs on your Quest and Mac.

You just need to click SKYBOX's Global Settings, change the Logging Levels to "Info", reproduce the issue, then click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box).

We also want to check the "logs" folder in /Users/your username/Library/Application Support/SKYBOX/logs.

cortes_malintzin

Hi Lucy,
I reinstalled the newer client version in my macbook, version 1.1.6-349, and given that just last week I got a new Meta Quest 2 and not using my old Oculus Go anymore, turns out I have no issues anymore with my new Meta 2, AirScreen works just fine now. Wonder if the problem may still persist for the Oculus Go though.

Lucy

cortes_malintzin
Hi, if you use Oculus Go, you need to install the previous Mac Client(AirScreen) v0.2.4. We have stopped developing the Go version for a long time, so the new Mac Client v1.1.6 does not work with the Go version.