Jittery Playback - what to do?

bobbeanbags

Hi, I just purchased skybox and love the interface but movies are jittery using my DLNA server and Quest 2 with Skybox. They are silky smooth using local files and the default player that comes with Quest. Do I need a special codec or special settings on my DLNA server? The buffering progress bar is way ahead of the play position so I don't think it's a bandwidth issue. Thanks!

bobbeanbags

Local files stream fine with Skybox but the same files put on my NAS are very jerky .... could this be a codec issue? Files are MP4 files.

bobbeanbags

Maybe it's the settings on my NAS for DLNA? Any recommendations? Im using Synology Media Server, should I use Plex instead? Anyone else run into this problem?

Lucy

bobbeanbags
Hi there,

Sorry for the late reply.

Could you please share with us the Info level logs? We'd like to check the logs to further investigate the issue.

Click SKYBOX's Global Settings > change the Logging Levels to "Info" > reproduce the buffering/unplayable issues > click the BUG icon in the upper-right corner of Global Settings > send us a bug report attached with logs(tick the "upload logs" box). Thanks!

Best regards,
Lucy