5k files stuttering and lagging?

eagleRare30

Is anybody else having problems playing 5k VR 180 files? On latest 1.1.7 patch

Lucy

Thank you for your feedback.

Do you play videos from Quest local storage, or stream videos from your computer to headset via SMB, DLNA or AirScreen?

If possible, we hope you can share with us the "Info" level logs. You just need to click SKYBOX's Global Settings, change the Logging Levels to "Info", reproduce the issue, then click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box). Thanks.

chano1025

I have the same problem.

File Extension : mp4
Resolution : 5400x2700
Video codec : VP9
Frame rate : 60

Lucy

chano1025
Hi there,

Sorry for the inconvenience caused.

Are you using Quest 3? High resolution vp9 files can't be hardware decoded on Quest 3. If you're viewing higher resolution vp9 files on Quest 3, you may encounter the lagging issues. We will try to improve the vp9 support in the future.

eagleRare30

Lucy

Airscreen on Quest 3. Also yes they are VP9 so I guess that is what is going wrong then. Thank you and I'm looking forward to the update if possible!

yafugao

我用quest3本地播放也发生同样的问题，特别是最近一批的3d影片（日区电影，之前欧美电影是没问题的），很明显的卡顿。换了另一款播放器略好一些，但还是卡顿。请开发团队尽快升版解决，谢谢。

Lucy

yafugao
您好，感谢您的反馈！

请问您能分享一部明显卡顿的电影，方便我们调试吗？您可以通过网盘、种子链接分享视频，或者告诉我们(contact@skybox.xyz)视频下载网址。感谢！

stan2024

Lucy magnet:?xt=urn:btih:26a9dd886e334a4ca5fb8dbba4385af894acca74

Lucy

stan2024
Hi there, thanks for sharing with us the video!

Quest 3 can only hardware decode 4k or lower resolution vp9 videos. So if you use Quest 3, you will experience the stuttering issue when playing this video. We are going to contact Meta to see if they have some solutions.