Hi, after updating to 1.1.7 Skybox won't read .srt subtitles anymore. I had no problem on 1.1.6 but in 1.1.7 through my network harddrive, Skybox won't load the subtitles, even if they are placed in the same folder as the video and they have the same name. I checked files previously working.
Please fix this, I couldn't enjoy my movie night tonight
Not detecting .srt subtitles after 1.1.7
9 days later
- Edited
LOrange
Hi there,
Sorry for the inconvenience!
Do you play videos from Quest local storage, or stream videos from your computer to headset via SMB, DLNA or AirScreen?
To further investigate the issue, we hope you can share with us the "Info" level logs. It would be better if you can send us the .srt subtitle file for testing.
You just need to click SKYBOX's Global Settings, change the Logging Levels to "Info", reproduce the issue, then click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box). Thanks.