1.1.6 the computer client was unable to open the application.

robert365

I used version 1.1.5 well, but after upgrading to version 1.1.6, the computer client was unable to open the application. The PC operating system is Win10

Lucy

robert365
Hi there,

Sorry for the inconvenience!

We just released a new patch. Please uninstall the app, go to our website, click PC Client to download the fix version and have a try.

robert365

Lucy It's the program crash caused by a new patch you just released

Lucy

robert365
Hi there,

Do you run the app with administrator privileges?

We released a new patch about 2 hours ago. The new patch should fix "unable to open the app with admin privileges". To add files, please click the Open button to add folders/files.

If the problem still remains, we hope you can share with us(contact@skybox.xyz) the "logs" folder in C:\Users\your usernamer\AppData\Roaming\SKYBOX\logs.

To find the "SKYBOX" folder:

Open File Explorer/Windows Explorer.
Type "%AppData%" into the address bar and hit enter.
Navigate to the "Roaming" folder.
Click the "SKYBOX" folder, zip and send us the "logs" folder.

Sorry again for the inconvenience caused.

robert365

Lucy Okay, I just tried it and finally it can be used normally.

Lucy

robert365
Glad it works now! Let us know if you have other concerns.