shawhu
Hi there,
Sorry for the inconvenience!
Are you using SKYBOX Windows Client v1.1.5? You can click SETTINGS to check the version number.
To further look into the problem, we hope you can send us(contact@skybox.xyz) the "logs" folder in C:\Users<Your Username>\AppData\Roaming\SKYBOX\logs.
To find the "SKYBOX/logs" folder:
- Open File Explorer/Windows Explorer.
- Type "%AppData%" into the address bar and hit enter.
- Navigate to the "Roaming" folder.
- Click the "SKYBOX" folder, zip and send us the "logs" folder.
After checking the logs and knowing what went wrong, we'll help you fix it as soon as possible.
Best regards,
Lucy
