WEBM files not seen in DLNA server

dundodcn4

I am using Skybox in Quest 3. My DLNA server has both mp4 and webm files in the same folder. All mp4 files was shown but webm was not seen at all. But when I copied the webm file to Quest 3, Skybox can see the local file. Could you tell me how to fix it?

Lucy

dundodcn4
Hello,

Thank you for your feedback!

Which DLNA server are you using? Could you please send us the INFO level logs?

We didn't reproduce the issue. So it would help us look into the problem if you send us the logs.

You just need to go to SKYBOX's Global Settings, change the Logging Levels to "INFO", reproduce the issue, then click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box).

ae2308

I think I had the same issue with my Quest 2. I attached a USB stick with several webm videos on my Fritzbox.
When I tried to access them via "network" in skybox, only mp4, but not the webm videos were recognized.
I solved this, when I disabled "Mediaserver" setting in my Fritzbox.
In addition I had to define a username and password to get access to the USB device via Quest.
In this way webm videos are recognized and played.

Lucy

ae2308
Hi there,

Thank you for your feedback.

If possible, we hope you can go to Global Settings, change the Logging Levels to INFO, reproduce the issue(can't find webm videos over DLNA) and share with us the INFO level logs via in-app feedback. Thank you!