I will try and take some images but it basically looks like the colour palette is severely reduced.

  • Lucy replied to this.
    7 days later

    asky Ted
    Hi friends,

    Regarding the color grading issue, could you please share with us one or two videos?

    We tested some videos with Pro-HD mode on, but didn't notice the color grading was worsen. We'd much appreciate it if you could send us a video or a screenshot. We'd like to test the specific video to further look into the problem.

      I have same issue with my Quest Pro and Quest 3.
      I've created a support ticket and sent screenshots with mail.

      • Lucy replied to this.

        asky

        Ted

        Fersy

        irisis

        Hey friends,

        Thank you for your valuable feedback!

        We fixed the color banding issue with Pro-HD Quality in the new update v1.1.5(2034). You can update to the latest version and have a try. To check the version number, please click SKYBOX’s Global Settings and turn on Show FPS.

        Contact us if you have any problems.

        • Ted replied to this.

          Yes it works, the banding has disappeared.

          Many thanks for the quick implementation!

          • Lucy replied to this.

            Lucy
            Thanks, the update have fixed previous Pro-HD display issues. However, I still encounter display noise issues, usually in normal mode, when I rotate my head to look around, it tends to produce noise in dark areas. In Pro-HD mode, noise often appears when switching between screens or images.

            Besides, the noise appears to be like white sparks. I'm wondering if only myself have this issue.

              19 days later

              Ted lulu
              Hi friends,

              Hope you're doing well!

              Do you mean the white flashing dots? If so, you can switch to the new beta v1.1.6 and have a try.

              The steps to switch channels:

              1. Visit SKYBOX VR Player product detail page with browser or Meta Quest mobile app. (Make sure you login to your Facebook/Meta account)
              2. Click "Version" and select "v1.1.6 Release: 1.1.6"
              3. Uninstall and reinstall SKYBOX on your Quest.

              Besides, I remember you(Ted) has reported an issue about SMB refresh button. Our developers have fixed the refreshing issue in beta v1.1.6 as well. You can test it out. Feel free to contact us if you have any concerns.

              • Ted replied to this.

                Lucy
                Thanks, I'll try the new revision an report it later.

                  I've tried the v1.1.6, and it appears that the refresh issue has been resolved. However, I've noticed that scrolling through the control panel is now sluggish.

                  The control panel hiccups appears gone now. Maybe a reboot fixed it.

                  .

                  • Lucy replied to this.

                    Ted
                    Glad the issue disappears! Contact us if you have other concerns. 😀

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