Pro-HD mode makes videos look worse

asky

I will try and take some images but it basically looks like the colour palette is severely reduced.

Lucy

asky Ted
Hi friends,

Regarding the color grading issue, could you please share with us one or two videos?

We tested some videos with Pro-HD mode on, but didn't notice the color grading was worsen. We'd much appreciate it if you could send us a video or a screenshot. We'd like to test the specific video to further look into the problem.

Fersy

I have created 2 example videos, unfortunately the Quest 3 compresses the recordings very strongly so that you can hardly see the difference.

The fact is that massive banding occurs in Pro mode...

Look at the water surface:

Pro Modus:
https://www.youtube.com/watch?v=i05WTu8hoLk

Normal:
https://www.youtube.com/watch?v=zLcyJKmHAaY

Lucy

Hey friends,

Thank you for your valuable feedback!

We fixed the color banding issue with Pro-HD Quality in the new update v1.1.5(2034). You can update to the latest version and have a try. To check the version number, please click SKYBOX’s Global Settings and turn on Show FPS.

irisis

I have same issue with my Quest Pro and Quest 3.
I've created a support ticket and sent screenshots with mail.

Ted

Lucy
Thanks, the update have fixed previous Pro-HD display issues. However, I still encounter display noise issues, usually in normal mode, when I rotate my head to look around, it tends to produce noise in dark areas. In Pro-HD mode, noise often appears when switching between screens or images.

Besides, the noise appears to be like white sparks. I'm wondering if only myself have this issue.

Fersy

Yes it works, the banding has disappeared.

Many thanks for the quick implementation!

Lucy

Fersy
Hi,

Glad the issue was resolved! Feel free to contact us if you have any concerns.

If you like SKYBOX or find our support useful, we'd much appreciate it if you could leave us a good review in Quest store. Your support means a lot to us!
https://www.oculus.com/experiences/quest/2063931653705427/

All the best,
Lucy

lulu

Ted +1

Lucy

Ted lulu
Hi friends,

Hope you're doing well!

Do you mean the white flashing dots? If so, you can switch to the new beta v1.1.6 and have a try.

The steps to switch channels:

Visit SKYBOX VR Player product detail page with browser or Meta Quest mobile app. (Make sure you login to your Facebook/Meta account)
Click "Version" and select "v1.1.6 Release: 1.1.6"
Uninstall and reinstall SKYBOX on your Quest.

Besides, I remember you(Ted) has reported an issue about SMB refresh button. Our developers have fixed the refreshing issue in beta v1.1.6 as well. You can test it out. Feel free to contact us if you have any concerns.

Ted

Lucy
Thanks, I'll try the new revision an report it later.

Ted

I've tried the v1.1.6, and it appears that the refresh issue has been resolved. ~~However, I've noticed that scrolling through the control panel is now sluggish.~~

The control panel hiccups appears gone now. Maybe a reboot fixed it.

Lucy

Ted
Glad the issue disappears! Contact us if you have other concerns. 😀