Plex DLNA issue

Balathustrius

I am unable to play any video files over my Plex DLNA.

Any that I attempt to play simply pops up an error saying "File does not exist!", and then it tries to play the next file and so on and so on, and always gives that same error popup.

Please note that BIGSCREEN plays these same files with no issue over the same Plex DLNA server.

I am using a Meta Quest 2.

Lucy

Balathustrius
Hello, sorry for the inconvenience caused! Please go to SKYBOX's Global Settings, click the "Reset" button to do a factory reset and see if it works. You can also restart the app to see if the problem disappears.

Balathustrius

Ok, I have done that and no change.
After trying the reset, I also uninstalled the app, rebooted the Quest, and reinstalled.

I still get "File does not exist!" when I try to play any video file from my Plex DLNA

Lucy

Balathustrius
We're sorry for the inconvenience. To further look into the problem and help you solve it, we hope you can send us the logs.

You just need to go to SKYBOX's Global Settings, change the Logging Levels to "INFO", reproduce the "File does not exist!" issue, and click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box).

Looking forward to hearing from you.