Opening video stuck at loading circle.

Ted

Hi,
I'm on v1.1.2 and almost playing through SMB. Now it's quite often stucking at loading circle when opening a video. And after that we can't open any videos successfully as long as restarting Skybox. Is there anyone having this problem?

Ted

Lucy

Ted
Hi Ted,

Sorry for the inconvenience!

Could you please click SKYBOX's Global Settings(the gear icon), click the BUG icon in the upper-right corner, and send us a bug report attached with logs? You just need to tick the "upload logs" box then send the feedback with the same email address.

After knowing what went wrong, we'll help you solve it ASAP.

Ted

Sounds like a great way for fast locking problems. But typing in VR is still hassle without a physical keyboard. Anyway, I'll try it in this way.

sakunikdr

Now it's quite often stucking at loading circle when opening a video. And after that we can't open any videos successfully as long as restarting Skybox.

I have same issue.
I cannot play all video in SMB.

Lucy

sakunikdr
Hi,

Are you using the latest version 1.1.2(1201)? Please click Global Settings and turn on Show FPS to check the version number.

Also, we hope you can click SKYBOX's Global Settings(the gear icon), click the BUG icon in the upper-right corner, and send us a bug report attached with logs? You just need to tick the "upload logs" box then send the feedback with the same email address.

After knowing what went wrong, we'll help you solve it ASAP.