Choppy Playback

scroll33

I am having playback issues with 6k, 7k, 8k 3D videos where it is choppy. I don't have any problems with 4k videos. I am running 1080 GTX Ti with an i7 processor and 32 gig of ram. Any help would be appreciated.

Lucy

scroll33
Hello,

Thank you for your feedback, we're sorry for the inconvenience.

Could you please click SKYBOX's Global Settings(the gear icon in SKYBOX Quest app), click the BUG icon in the upper-right corner, and send us a bug report attached with logs? You just need to tick the "upload logs" box then send the feedback with the same email address.

Btw, do you play videos via SMB, DLNA or AirScreen?

After knowing what causes the stuttering issue, we'll help you solve it ASAP.

Best regards,
Lucy

love123abc

Me too

Lucy

love123abc
Hi, please open SKYBOX on your Quest, click SKYBOX's Global Settings(the gear icon), click the BUG icon in the upper-right corner and send us a bug report with logs(tick the "upload logs" box).