AirScreen connects to one computer, but not another

steve220

Both Windows 10 machines, both running on the same ethernet network. Oculus Quest 2 connects to one, but not the other. Both computers are listed on the Airscreen screen, but the connection to one fails. Firewall settings are the same on both systems. Any ideas?

Lucy

steve220
Hi, please open SKYBOX on your PC and click SETTINGS to check the version number.

You can follow this FAQ(https://skybox.xyz/why-cant-i-search-for-devices-or-connect-to-my-pc-client) to turn off firewall, antivirus softwares and VPN to see if it helps.

If the problem still remains, we need to check your log files to troubleshoot. One log file is located in C:\Users<Your Username>\AppData\Roaming\SKYBOX\logs.

To find the other log file, please connect your Quest 2 to your PC through a cable, then the "Quest 2" folder will appear on your PC. Share with us the log files located in Quest 2\Android\data\xyz.skybox.player.ovr\files\Log. You can compress the folder into a zip and send it to contact@skybox.xyz.

Besides, is you pc connected to WiFi as well?

steve220

I'll upload the logs later tonight. Yes, the computer that won't connect was also connected to WiFi, but the problem persisted whether I turned that off. It also persisted if I left Wifi on and disconnected the ethernet cable. For now, the computer is connected via ethernet with the WiFi off.

Lucy

steve220 Received!