Playback no longer working after update

Dvdwsn

Just updated to v1.1.0 and now no video files will play correctly. Files that worked just a few days ago won't load at all. I just get a black screen. A couple of video files will play, the video is fine but the audio is wrong. It sounds like the rear channels in a 5.1 surround mix. The files that work are 2D, 1080p movies. None of my 3D videos and movies will work.

I've tried uninstalling the player, restarting, etc. no luck.

Any ideas?

Jenny

Dvdwsn Hi there, we're fixing this issue right now. We will appreciate if you could submit a bug report to us(contact@skybox.xyz) and please include your Oculus registered email and your Oculus review.

Lucy

Dvdwsn viola2572
Hello,

We released a fixed version 1.1.0(535) yesterday. 

Please kindly update to 1.1.0(535) and have a try. You can click "Global Settings" and turn on “Show FPS” to check the version number. 

We appreciate if you can tell us whether this version fixed your problem. 

Feel free to contact us if you have any problems. We'll try our best to fix them ASAP. 🙂 

Kind regards,
Lucy 

viola2572

me too

Jenny

viola2572 Hi there, we're fixing this issue right now. We will appreciate if you could submit a bug report to us(contact@skybox.xyz) and please include your Oculus registered email and your Oculus review.

bradineugene

Downloaded update to headset and phone, cannot get download to PC to work nor find location on your website for download. Download link only says "no such page available" (paraphrased). Now nothing on airscreen works.

Jenny

bradineugene Hello, are you trying to download AirScreen?
If you're using Win10 or later version, please click the link here: https://download.skybox.xyz/skybox-pc-client/SKYBOX_for_Windows_1.0.0(beta-2).exe .
If you're using Win7 or Win8, please click the link here: https://download.skybox.xyz/skybox-pc-client/SKYBOX_for_Windows_0.2.4.exe .

bradineugene

Download is working as it should once both headset and computer were rebooted. Thanks for the help, Brad