Network issues with Skybox VR Video Player

Stryker412

Is there a way to reset network folders' permissions in Skybox VR player? I used Skybox pretty frequently before but haven't in a few months. I put all my 3D movies on a network share but now I can't access the folder. The other network folders are prompting for credentials but the main one just keeps saying network error. I want to see if I can get it to prompt again for credentials. I've deleted the app but nothing changed after a re-install.

Lucy

Stryker412
Hi there,

You can click the "Add" icon at the top right corner of the Network interface, and input the IP address of your server to access your shared folder.

Besides, we just released a new beta 1.1.0(520), please kindly switch to beta 1.1.0(520) to see if the issue still remains.

To switch versions through Oculus website:

Go to Oculus.com and find SKYBOX VR Player. (Make sure you login your Facebook/Oculus account)
Scroll down and you'll find "Language", "Version", "Developer" and etc. Tap "Version" to open the Version notes window.
Click on the down arrow sign to switch versions.
Uninstall and reinstall SKYBOX on your Quest 2.

Plus, can you give us more information about your network share? If you enable file sharing on your PC, you need to input your Windows username and password to access it.

Let us know if you need further help!

Kind regards,
Lucy

Stryker412

Thanks Lucy, the folder is there and I've been able to access it fine in the past. I just want to clear the stored credentials within Skybox to have it prompt again, but I can't seem to find a way to clear what's stored.