Filenames format rules

aaa

Just installed the latest version of Skybox today on a Quest 2 and now it cannot autodetect the VR correctly using the file formatting names that are discussed in https://forum.skybox.xyz/d/157-filename-rules-for-vr-format

I have for example a file called moviea_180x180_Side-By-Side.mp4, or moveA_LR_180.mp4, or any number of other possible permutations that were working on previous versions of Skybox.

Instead, these files, which are 180VR side by side, left/right, whatever you want to call it. are being automatically detected as 2d Single/VR 360.

Are there new filename format rules now that have rendered all previous formats invalid now? Or this function now broken?

Lucy

aaa
Hi there!

The filename rules for VR format still works with beta version 1.1.0. We just tested for you, the VR format should be correctly detected as VR180 SBS on beta v1.1.0 if the filename is moviea_180x180_Side-By-Side.mp4 or moveA_LR_180.mp4.

You can follow the steps below to switch to beta version 1.1.0.

Through Oculus app:

Open Oculus app, and tap your Profile picture.
Go to My Library and select SKYBOX VR Player.
Scroll down and tap Version to open the Version notes window.
Select your preferred version.

Through Oculus website:

Go to oculus.com and find SKYBOX VR Player.
Scroll down to find Version information.
Click on the down arrow sign to switch versions.

Let us know if you need further help!

All the best,
Lucy

petermc

Lucy It works most of the time but not always. Seems fairly random as to when it won’t. It’s not a major issue though, you just change the format when the video starts. The fact that all of my videos now upload into Skybox far outweighs the tiny inconvenience that a small fraction of them have to be changed in the menu when you start them.

aaa

Your instructions are not correct.

1) Through Oculus app: There is no My Library when I tap my profile picture.

2) Through Oculus website: There is no Version Information.

Kabotan

aaa On oculus App you just have to go to Menu (icon on far right), then you should have an icon called "my library" then click on Skybox app and directly on Version line. However for me it just crash the app (dunno why).

So if you switch through the website, you just have to go on your profile then Quest then Skybox and when you scroll down the page you should see a line called "Version" with an arrow where you can select your version.
Hope it was clear

aaa

Generally speaking, no, your note is not clear, but I think I am able to decipher what you are saying. However, what is perfectly clear is that there is no icon called My Library in any part of the interface. Also very clear is that there is no line called Version with an arrow where you can select your version. This is a brand-new Quest 2. The only software added was the paid version of Skybox.

Can anyone assist?

Lucy

aaa
Hello, if you still have trouble switching SKYBOX versions, please reach out to contact@skybox.xyz. I'll share with you some screenshots for further assistance.

tpiddy

I believe you click social on the bottom, then your profile pic on the top left, then you should see my library.

Hope this helps.

aaa

tpiddy It's fun to believe in things, but that does not make them true.

There is nothing called Social in the bottom.

This does not help.

Lucy

aaa
Hi there! Make sure you login your facebook account on Oculus.com. Then you can go to this page, scroll down you'll find "Version" information. Click the down arrow icon to switch versions.

After that, you need uninstall and reinstall SKYBOX on your Quest.

aaa

Lucy I can see the Version information, but there is no arrow icon to switch versions. Again, the instructions do not help. Email sent.

aaa

I have a collection of video that worked 100 percent correctly of the time in my Oculus Go. In Quest 2, they work correctly 0 percent of the time. I paid for the second version that does not work correctly. This is not right, you need to fix it, instead of trying to brush me off. If it was free, I would not care, but you are charging me money for something that does not work correctly. Either that or refund my money, this is not acceptable as it is now.

And what happened to this offer of help?

Hello, if you still have trouble switching SKYBOX versions, please reach out to contact@skybox.xyz. I'll share with you some screenshots for further assistance.

aaa

Nice, so now you ignore your paying customers. I will remember that. Shameful.

Lucy

aaa
Hi there, I've sent your three screenshots about "how to switch SKYBOX version" for your reference. Please check your email box. Plus, the filename rules for VR format still works with beta version 1.1.0.

Let us know if you have any other problems. A video recording or a screenshot of your problem will help us better handle it.

aaa

Lucy Followed your instructions, it does not work correctly.

This is not something that a Customer Support like yourself can find a solution for, Lucy. So you can stop now.

If you really want to help, you need to refer this issue to your developers and make them understand there is a problem that even you, a fellow employee, is seeing occur.

Maybe they will actually take it seriously and try to fix it.

In the meantime, you can also let them know and your marketing people know that DevoVR does not have this problem, and guess what? It is free.

Good day.