always "UNKNOWN PROBLEM OCCUR"

jaco

Hi,

I am using Mac and Monterey. Lately Skybox in Quest is very unstable and would stop playing the video showing 'an unknown problem occur', with Airplay or SMB from the official version or the beta version. I check my WIFI and network and they are all fine. I think it might be a bug since i only occur this situation after updating to Monterey.

Thanks

jaco

sorry, it should be 'unknown error occur'

Lucy

jaco
Hi there,

Have you download SKYBOX Mac client 1.0.0 (beta-1)? If not, you can click here to install and see if the problem still remains when using AirScreen.

In addition, please fast click "CHANNELS" for five times and tell us the version number that you are using.

Best regards,
Lucy

jaco

Hi, I have tried version 0.2.4 & client 1.0.0 (beta-1). Both versions have the same problem with SMB or Airplay.

Lucy

jaco

Hi Jaco,

Would you mind sharing with us one video that has this problem? We'd like to check the metadata of this video and further look into this issue.

Best regards,
Lucy