Lucy

Lucy upon launching the app it gets an error screen "Skybox can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

wmdvd
Hi there,

Please open Finder > select "Applications" in the left sidebar > find SKYBOX and right-click to open it.

Tap "OK" when the notice first pops up and reopen the app. Then you should be able to launch SKYBOX and upload videos into it.

Let us know if you have any other questions. We will keep optimizing the client.

Best regards,
Lucy

Lucy Hi Lucy, it states that "The page you requested could not be found".

konglung
You can also download SKYBOX Mac client from our website: https://skybox.xyz/get/

Curious where I can submit bugs.

Currently, when using SkyBox:

1. I'll get 20-30 minutes into a video and it will abruptly end despite the video being much longer.
2. Many times, I click on a video and it says "Invalid Video Format". I can click it a couple of times then it suddenly starts playing. Usually, when a video abruptly ends, I end up doing this to get it going again, but it doesn't remember where I was at so I surf to the last place I remember.

Otherwise, though, this beta has potential as most videos that were flat-out not working are working better.

Eager for beta 2...

PaulMarcel
Hello,

Thanks so much for your feedback!

How did you watch the video, via SMB, DLNA, AirScreen or from local storage?

Did you return to the main menu when the video abruptly ended? The playing history may not be remembered if there is a crash.

Besides, would you mind taking a video recording about this problem("Invalid Video Format")?

It would help us better checking this issue if you can give us more information about the video, like the file size, resolution, video format.

In additon, you can send a bug report to contact@skybox.xyz. Also, you can click "Global Setting" () and tap "Feedback" () to report bugs. Of course, you can submit bug reports at our forum as well.

Let us know if you have any other questions.

Best regards,
Lucy

hi
I have same issues like PaulMarcel. when I watch movies via air screen, it abruptly ends in about 5 minutes and bounces into the prephase menu saying "unidentified error". it reiterates again whenever I watch movies.
of course I am a Mac user(Monterey). when can I fix this issue with a new skybox version upgrade?
I want these issues to be solved ASAP.

i am still having the same problems as junho and paulmarcel for a couple days... it's barely usable that i have to transfer the video file into quest2 to watch..

cabal2000 Rebelstarr Ludos citizen wmdvd konglung PaulMarcel junho jaco
Hello friends,

If you still have trouble using SKYBOX Mac client, please click here to download 1.0.0 (beta-2).

Let us know if you still have any problems or concerns. We'll try to fix ASAP.

Cheers,
Lucy

i can't Download it. When I click on the Mac OS icon I get a window that says "Please check this on PC"

cabal2000
Hello, which browser did you use? And did you download the client on your phone? Please click the download link on your Mac.

After downloading, playing VR video will be stuck for a few seconds, then play for a few seconds, and repeat it again and again.

asb
Hello, can you share with us the laggy VR video for testing purpose? And which version do you use on your VR headset, 1.0.5 or beta 1.1.0?

Every VR video has this problem.
Mac Version 1.0.0(beta-2）
VR headset 0.2.2（MIVR）