MacOS Client Crashing after adding FOLDER of videos

Baron

MacOS BigSur 11.5.2. Working fine until yesterday, when I added a Folder with large number of videos. App now crashes. Figured it was the large number of videos. So I deleted the app and "Contents" (didn't have an Uninstall App!), emptied the trash. Reinstalled the client, but it is still crashing. Not smart enough to read the report it wants to send to Apple. HELP!!!

Lucy

Baron
Hi Baron,

Sorry for the inconvenience.

You can follow the steps below to troubleshoot:

Quit SKYBOX.
Delete this file C:\Users[Current User]\AppData\Roaming\SKYBOX\data\cache.dat
Restart SKYBOX.

If it works, then next time please do not put too many videos or videos that are larger than 10GB into SKYBOX client.
It's out of its capability. Besides, we are refactoring and optimizing AirScreen. The new version is scheduled to be released in next month. Please be patient with us.

Hope that helps.

Best regards,
Lucy

Baron

I cannot find the referenced file...please note that this is a MacOS system, not Windows. I presume MacOS has a similar file, but there is not a folder called AppData under my user name...

Lucy

Baron
Hi Baron,

Sorry, it's my bad.

For Mac users, please follow the steps below to troubleshoot.

Open Terminal on Mac
Input command:
cd “/Users/[User Name]/Library/Application\Support/SKYBOX/data”
to enter the directory ([User Name] is the current user's name that you login)
Then use command
open .
to open the folder in Finder
Delete file cache.dat
Restart SKYBOX on your Mac

Hope that helps. If the problem still remains, please let us know.

Cheers,
Lucy