AirScreen problem with Mojave 10.14.6

Jacopo

Hello. I am having a problem with AirScreen on Imac (Mojave 10.14.6). Airscreen from Quest 2 is not able to connect with the Imac even If it sees it and tries to connect.
With the same Imac I also have Windows 10 running with bootcamp and Airscreen works fine and it is able to connect if I run Windows 10.
I already tried to uninstall the antivirus and the firewall.
One time after I restarted the Imac, Airscreen was able to connect with Mojave but It happened only once.
Then I never was able to let it work with Mojave.
Please can the developer or someone help me to figure out what is causing this issue?
Thanks in advance

sharky1000

Same issue here with Monterey.

Lucy

sharky1000
Hello,

Please try turning off VPN, antivirus softwares and firewall to see if it helps.

You can also try using the Mac client fix version to troubleshoot.

If the connection issue still remains, please share with us(contact@skybox.xyz) your log files. Log files will help us further look into the problem.

One log folder is located in /Users/[Current User]/Library/Application Support/SKYBOX/logs.

The other log folder is located in Quest 2\Android\data\xyz.skybox.player.ovr\files\Log. You need to connect your Quest 2 to your Mac through a cable, then the "Quest 2" folder will appear on your Mac. Please zip the log folders when you send them to us. 🙂

What's more, are you using the latest Quest version 1.1.0(553)? You can click Global Settings and turn on Show FPS to check the version number.

Feel free to contact us if you have any problems. Have a nice day!

Kind regards,
Lucy