MP4 Movies not supported?

rickdarone

I've attempted to use Skybox on my Pixel 2 XL using the new Daydream View. I've downloaded a movie I purchased from the Amazon app and another from the Vudu app. Both movie's download as .mp4 files but are not visible by the Skybox app in Daydream mode. However using a file explorer app, the movie's are shown as being stored on the phone.

I also downloaded the same movies onto my Surface Book using the PC Client of Skybox and the movies do not stream to the Skybox app in Daydream mode. My phone and my PC do connect with each other and the files do show up on the Android app, but they do not play (Stream) and display an error message.

Any ideas as to why I'm having difficulty watching movies in your app? Do the movies have to be VR versions (is there even such a thing?) or 3D? What am I missing?

Andy

Hi rickdarone,

Thanks for getting in touch with us.
I'm sorry you are having trouble with SKYBOX.
SKYBOX certainly does support mp4 format and movies don't have to be VR videos to be able to play in SKYBOX.
Please answer these questions so that we can get a better sense of the problem:

What kind of error messages are you getting when you play those videos?
Have you tried opening those video files with other third party video players?
Are you experiencing this problem with any other files, either mp4 or other files?

We also need you to send us the log file for SKYBOX from your phone.
It is located in: Android\data\xyz.skybox.player\files, the filename is outLog.txt
Recreate the local error and AirScreen error again if you can and send the file to contact@skybox.xyz

Thanks
Andy