• Bug

  • Quest Crashes on 3D OU

Quest version (latest as of 2019-Oct-17) crashes on 3D OU vids. I get about 20-30 seconds of video before the app crashes back to the main Oculus menu.

I have seen your recommendation for sending a debug file. My computer is a Mac on OS 10.14. Not sure how to do the debug file that way.

  • Yum replied to this.

    Alex-shultz

    Thank you for reaching out.
    We need your log file on your Quest.

    Please follow the steps below and send us the log file so we can check the issue:

    1. Connect your device to PC and create a file named skybox.debug under SKYBOX folder. Ignore the file format if asked.
    2. Restart SKYBOX on your device.
    3. Try to recreate the crash.
    4. Finish all the steps above and send us (contact@skybox.xyz) the log file /SKYBOX/SKYBOX_debug_log.txt and Android/Data/xyz.skybox.player/Files/PersistentData/OutLogs.txt.

    Please also share with us the OU video which you played (Google Drive/WeTransfer/Dropbox).

    Thank you and looking forward to your email.

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