• Support Bug

  • Audio stuttering during video playback with Oculus Rift

Hi,

I've got two HP Z820 workstations running Windows 10 with Oculus Rift headsets.

Playing back an MP4 video in Skybox VR Player, the audio stutters on both of them.

The same video plays fine on one of the machines in Windows Media Player using both the Realtek and Rift audio drivers.

Have another Windows 10 PC (non HP) playing the same video fine in Skybox on Oculus without any stuttering.

I'm very perplexed

Any idea what's up?

Cheers,
Mamading

    Some additional info:

    The MP4 in question contains H.265/HEVC video with AAC audio.
    There is also video stutter.

    Is there a possible issue with poor performance in decoding this file and if so, how would I go about fixing it from my end?

      18 days later

      Further investigation indicates that the playback problems started after an update to Skybox 0.1.4.

        Hey v3mamading,

        Thanks for your feedback!!
        Yes this is a known problem! and this is a serious problem!
        We are very sorry that you have to endure this!
        Our engineers have spotted the problem and is working on a solution.
        Please look forward to the next release. We are fairly confident that this will be fixed soon.

        Again sorry for the inconvenience!!!!

        Sincerely,
        Andy

          6 days later

          Hi Guys, do you have a beta version available with the audio fix or a temp workaround?

          thnx
          Zapp

          • Andy replied to this.

            zappa2

            Hi zappa2,

            We do not offer beta versions to our customers :)
            When the problem is fixed, it will be released officially ASAP on app stores/our website.

            Andy

                10 months later

                I'm having this problem with my Samsung Odyssey Headset too when playing back 3840x1920 H264 stereo footage. The video runs smooth, but the audio stutters making it awful! The problem is software related, not due to my hardware not being powerful enough as it runs fine in SmPlayer.

                • Yum replied to this.
                  6 days later

                  derekcfoley

                  Hi,

                  Would you please send the video to us via Google drive or Dropbox so we can test it? Please send it to our support email: contact@skybox.xyz
                  Thank you for your support.

                  Best,
                  Yum

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