Thank you for reaching out and sorry for the late reply.
Do you still encounter this issue?
If yes, please send us the log file at firstname.lastname@example.org which located in
/Users/[Current User]/Library/Application Support/SKYBOX/app.log
The Library folder cannot be directly accessed from Finder. You can try these steps to find the log file.
1. Open Terminal on Mac
2. Use command "cd /Users/[Current User]/Library/Application\ Support/SKYBOX/" to enter the directory ([Current User] is the current user's name that you login)
3. Then use command "open ." to open the folder in Finder
Then you should find the "app.log".
Thank you and looking forward to your email.