Playback stalling constantly

CanCanMan

I'm using Skybox running from an M4 Mac to a Meta Quest 3s. Since a recent update, playback has been ruined. It stalls every second. I'm not getting any error message but it seems unable to buffer sufficiently. I've used SB for a couple of years now and never had this issue before. I tried uninstalling/reinstalling both the Mac & Quest apps to make sure I had the most recent versions, and it made no difference. Suggestions?

Lucy

CanCanMan
Hello,

Sorry for the inconvenience.

We really want to get it resolved for you. Could you help us troubleshoot with a few quick steps?

1. Share the "Info" level logs with us. This will help us analyze what's causing the buffering issue.

On SKYBOX Quest version, click "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issue you mentioned.
Click the "BUG" icon in the upper-right corner of "Global Settings".
Check the "upload logs" box, and submit the in-app feedback.

2. Go to "Global Settings" > turn on "Concurrent Loading" and see if it smoothes things out.

3. As a temporary workaround, roll back to the previous version 1.1.9 and see if it works well.

On your Quest 2 or Quest 3, go to Quest Settings > Privacy & safety > Installed app > find SKYBOX VR Video Player > click Release Channels > select "1.1.9 Release" and install the update.

Thanks for your cooperation!

CanCanMan

Turning on "Concurrent Loading" fixed the issue. Thanks!