Ver 1.21 issue

Brannj1978

After update to 1.21, the old client stop working, need update to newer version. That is disturbing but the real issue is, when I quit a playing video, there is always 2 to 5 seconds lag, the screen will freeze, it is really annoying.

Lucy

Brannj1978
Hello,

Sorry for the inconvenience caused.

We just pushed a new version 1.2.1(3712). Could you please update the app or switch to the "v1.2.1 RC" channel to help us test it out?

On your Quest 2 or Quest 3, go to Quest Settings > Privacy & safety > Installed app > find SKYBOX VR Video Player > click Release Channels > select "v1.2.1 RC" and install the update.

If you still run into the issue, please kindly share the "Info" level logs with us. Logs would help us figure out what's going on.

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issue you mentioned.
Click the "BUG" icon in the upper-right corner of "Global Settings".
Tick the "upload logs" box, and submit the in-app feedback.

Best regards,
Lucy

Brannj1978

after update to 1.2.1, another bug show up. Every time start player, the first try play video always fail, say the video can't be open. After several try it will go to normal. It is very annoying. Also, the thumb take forever to show up until it start play.

Lucy

Brannj1978
Hello,

Thank you for your feedback.

To help us pinpoint the problems quickly, could you please share the "Info" level logs with us?

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issues you mentioned.
Click the "BUG" icon in the upper-right corner of "Global Settings".
Check the "upload logs" box, and submit the in-app feedback. Thanks!