Failure Detect: avsvc_airscreen.exe Crash (stack_overflow_c00000fd)

Rui

Large number of crash issues happened with avsvc_airscreen.exe on Windows Platforms.
Product Name: avsvc_airscreen
App version:
avsvc_airscreen.exe 0.0.0.0
OS version: window 10,11
Environment: Desktop
**This issue was detected through our telemetry system. While we do not have repro steps, we have conducted an analysis based on crash dump data collected from affected users. Please feel free to contact us if additional information is required.

Lucy

Rui
Hello, could you please let us know where or which app showed this error message? That would help us understand the issue better. Thanks.

Rui

Lucy , The affected app is avsvc_airscreen.exe (Air screen)

Rui

Lucy we keep getting report for crash issue from this version, need to clarify whether this version already outdated? If it is out of support, would you consider to implement hardblock which prevent user to use this version to mitigate this issue?

Rui

Hi,
Thank you for your response.
We work with the Windows App Compatibility Team at Microsoft, where we monitor application reliability across Windows platforms through our telemetry systems.
Our analysis is based on dump files collected via telemetry. Therefore, we do not have direct access to the affected machine, and we are unable to provide reproduction steps or UI screenshots.
However, we have identified the potential root cause of the crash and can provide our analysis along with suggested fixes. We are able to share this information through secure channels such as email or a private file portal (e.g., OneDrive).
Please let us know how you would like to proceed.
Thank you.