Jesus
Hi,
Are you talking about the PC Client?
If yes, then please send us the log file for SKYBOX in your computer. The log file is located in C:\Users[User Name]\AppData\Roaming\SKYBOX\app.log.
The 'AppData' Folder is a hidden folder and you can show it by step in picture blow. Sometimes the extension is omitted and only says 'app'.
If possible, would you please also send us a screenshot of the message?
Please send the file and screenshot to contact@skybox.xyz
Thanks,
Yum