Auto format detection issues and offset not saving

CmkGAWhpzjs3

I have two issues.

First, the auto format detection is wrong most of the time, probably over 95%. For example, I have 180 LR videos, but they are often recognized incorrectly. So the auto detection clearly isn’t working properly.
Can you tell me what kind of file naming would make it recognize the format correctly? I don’t want to manually set it every time. I’ve already tried adding “_180_lr” to the file name, but it still doesn’t work.

Second, I always set the offset to -0.2 for every video. I have to do this every single time. Is there a way to set this as a default or global setting?

Lucy

CmkGAWhpzjs3
Hello, thanks for your feedback.

About format detection, you can add the keyword "LR_180" in the folder name or filename. SKYBOX will recognize the VR format based on the key words as a priority. For more info, please see this FAQ.

About the second issue, I'm sorry there's no way to set -0.2 as a default or global setting. But we've already note this feature down.

CmkGAWhpzjs3

Lucy

Thanks, I see now the keywords need to be that specific. I’ll go change them.

Also, please seriously consider the second issue. Some settings should be able to be locked as global defaults, and automatically applied to every video once locked. Right now I have to adjust it every single time I open a video, and honestly it’s really exhausting.

Lucy

CmkGAWhpzjs3
Hello,

We really care about the format recognition issue you reported and would like to dig deeper. Could you please tell us which channel you were watching? Were the videos from Quest local storage, SMB server, AirScreen Client or somewhere else?

If you are able to open a few videos, reproduce the format recognition issue and share the app logs with us, that would be greatly helpful.

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Open some videos to reproduce the format recognition issue.
Click the "BUG" icon in the upper-right corner of "Global Settings".
Check the "upload logs" box, and submit the in-app feedback.

Also, your second request has been noted, and we will discuss and consider it in the future.

Thanks for your understanding and support!

CmkGAWhpzjs3

Lucy

I ended up using a batch rename tool and renamed stuff like _180_lr into _LR_180 instead. Seems like that fixed it.

I’m using WebDAV. If it happens again, I’ll send the logs next time.

Thank you.