Airscreen can't find devices after latest update

cramshawd

As of the latest update, the Quest app isn't finding any of the devices on my local network. Additionally, when I choose the Public Network Connection option on the desktop app, it gets stuck on the 'Connecting' status.

I'm running v2.0.2 on my Quest 3, my desktop is Windows 10 and app is version 2.0.0-620.beta.

Lucy

cramshawd
Hello,

Sorry for the inconvenience caused.

Please go to our website, click the Windows icon to download the new PC Client v2.0.0-620.

Then, please click the "Settings" icon on AirScreen(SKYBOX PC Client), temporarily turn off "Only Accessible by SKYBOX" and see if it works.

In addition, on SKYBOX Quest version, you can click the "Add Server" icon in the upper-right corner of the "AirScreen"/ "Network" channel, select "Add AirScreen" and enter the IP address displayed on the Settings panel of SKYBOX PC Client to access it.

Hope it helps. Feel free to contact us if you have other concerns.

cramshawd

Lucy I am running v2.0.0-620. The 'Only Accessible by SKYBOX' box is unchecked, and it still doesn't work. Adding a server doesn't work either, it returns 'Network Error, ErrorCode:failed'

Lucy

cramshawd
Hello,

App logs would greatly assist our debugging process. Could you please share the logs with us?

Logs on SKYBOX Quest version:

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issue you mentioned.
Click the "BUG" icon in the upper-right corner of "Global Settings".
Tick the "upload logs" box, and submit the in-app feedback.

Logs on SKYBOX PC Client:
Open SKYBOX PC Client on your PC, click the "Settings" icon > click the "Report Issue" button > check the "upload logs" option and submit the feedback.

Thank you for your cooperation!

cramshawd

Lucy That's done.

Lucy

cramshawd
Hello, thanks for sharing the logs.

Just one thing we'd like to check: are your Win 10 PC and Quest 3 connected to the same router?

cramshawd

Lucy The PC I sent the logs from is Win 10, and yes, the Quest and the PC are on the same router.

Lucy

cramshawd
Hello, thanks for your reply!

We've taken a look at the logs again, and it seems that your PC and Quest 3 cannot reach each other over the local network.

Please try turning off Windows Firewall temporarily and see if the connection works.

If it works, you can then turn the firewall back on and add "airscreen" or "skybox" to the list of allowed apps through Windows Defender Firewall.

Feel free to contact us if you need further help.

cramshawd

That got it, thank you! The firewall was blocking airscreen.