PC cable connected is not seen by oculus app

Boemund

Hi,
After recent updates my PC stopped being seen by Oculus 3 app.
My PC is connected to my network through ethernet cable, i tried everything from windows firewall, to adding exceptions or uninstalling and reinstalling network drivers.
Virtual Desktop and Meta Link works flawlessly so I am not sure if its network problem. On my laptop which connects to wifi Skybox works fine.

Lucy

Boemund
Hello,

Are you trying to access your PC via AirScreen(SKYBOX PC Client)?

If yes, please open SKYBOX app on your PC, click the "Settings" icon to see if you are using the latest version 2.0.0-620. You can go to our website and click the "Windows" icon to download it.

On your Quest 3, please go to Quest Settings > Privacy & safety > Installed app > find SKYBOX VR Video Player > click Release Channels > select "2.0.0 Preview" and install the beta update.

If your PC and Quest 3 are connected to the same Wi-Fi, your PC should automatically display in the "Network" or "AirScreen" channel. If it is not detected, please click the "Add Server" option in the upper-right corner of the "AirScreen" channel, enter the IP address shown on the "Settings" panel of SKYBOX PC Client and see if it works.

If you still can't connect to your PC via AirScreen, we hope you could share the "info" level log.

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issue you mentioned.
Click the "BUG" icon in the upper-right corner of "Global Settings".
Tick the "upload logs" box, and submit the in-app feedback. Thanks!

Boemund

Hi,
None of these solutions worked. I submitted my logs as You instructed.

Lucy

Boemund
Hello, thanks for your reply.

Please ensure that your Quest headset's Wi-Fi is connected to the same local network(through the same router) as your computer. You can verify this by matching the start of their IP addresses (e.g., both 192.168.1.xxx).

Additionally, you can try rebooting your router and see if it works.

Boemund

Hi, both are connected to the same local network, rebooting my router did not work unfortunately.

Lucy

Boemund
Hello, your logs indicate a network-level block, so please make sure that your PC and Quest headset are placed on the same subnet(e.g., 192.168.1.xxx and 192.168.1.yyy). Thanks for your understanding.