Skybox Jellyfin Public Network Access Issue – Always Shows Network Error

kimaru

Is Jellyfin in Skybox unable to be accessed over the public network? I’ve been struggling with it for a long time and it always shows a network error. It doesn’t work whether I use a public IP or a bound domain name. The app version is 2.0.2, and the device is a Quest 3.

Lucy

kimaru
Hello, thank you for your feedback.

Can you access your Jellyfin server from other devices over the public network? Please ensure that the server itself is publicly accessible. Also, we'd appreciate it if you could provide the "Info" level logs so we can further investigate.

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issue you mentioned.
Click the "BUG" icon in the upper-right corner of "Global Settings".
Tick the "upload logs" box, and submit the in-app feedback.