Playback has become random?

nok

SMB share with Quest 3 and Win11 PC has recently developed an unusual playback bug. When playing a video from any folder and either hitting the "play next" button or letting the video play through (with the "loop list" option selected in Skybox settings), the next video has become completely random or some other ordering that is unclear. I have tried changing the sort order option (date/name/size) and it doesn't matter. This also happens when playing a video in the "favorites" and "history" list. The playback order appears completely random and unpredictable. As far as I can tell, the next video is always in the same folder or stays within the favorites or history lists, but is never the next video in the order displayed on screen.

Before I delete the cache or try other reset options to fix it, I also wanted to ask if there is a way to backup the current favorites and history lists? Does deleting the cache affect these?

Thanks.

Lucy

nok
Hello, thank you for your feedback.

Are you using the latest beta version 2.0.0?

We tested this issue but we were unable to replicate it using v2.0.0. To further troubleshoot, could you please provide the "info" level logs?

What's more, you can click the "wrench" icon in the upper-right corner, remove the SMB server from SKYBOX, then click the "Add Server" icon to re-add the server and see if videos can play correctly in sequence according to the list.

Clearing the cache won't affect your favorites list or history list. But if you click the "Reset" button to do a factory reset, it will clear all data.

nok

I just emailed the log file from the bug report form in the app.

I haven't installed the beta, so I'm still using the last official release. The "wrench" menu doesn't let me remove the SMB server, only log out. I tried logging out and then logging back in, but this does not fix the issue.

Also, I forgot to mention, the random playback happens with Youtube as well! If I play the first video suggested on the main Youtube page and either click "next" (or let the video finish and play next automatically) it will play a random Youtube video next.

I tried clearing the cache but this also didn't fix the issue.

Lucy

nok
Hello,

Thank you for sharing the log.

According to the log, the issue might be that some videos couldn't be opened properly, so SKYBOX automatically skipped to the next one, making you feel like the playback order was random. Please try opening those skipped videos directly from the file list and check if they can be opened normally.

Best regards,
Lucy

nok

Lucy Yes, all the videos open normally when individually selected. Also, when the next video plays it happens smoothly and without any delay. Sometimes the video is a hundred videos further down the list away from the previously selected video. It seems pretty unlikely that Skybox tried and failed to play that many videos in order in a split second. Is there a maximum number of videos in a single folder that could cause Skybox to have an error? Although it also happens with the Youtube video list, so I doubt that could be the underlying issue. I'll probably just see if a reset fixes the problem.

Update: A full reset seems to have fixed the issue. I do wish there was a way to backup or export the favorites/history lists or just a more robust playlist feature in general. Otherwise I love the app! It's by far the best video player on the platform.