File too large to be decoded - 3D VR

sarahjane

Hello. I am having trouble playing my VR files using skybox and a Meta Quest 2. I get the error message - file too large to be decoded and it only plays with stuttering/buffering playback.

This footage was shot on an Insta Pro 2, stitched with Instastitcher as a H264. Edited in premiere and exported with Media Encoder using their stereoscopic preset as a h264.

Can you advise a reason or solution? Thanks for your help.

Lucy

sarahjane
Hello,

Thank you for your feedback.

If the video resolution or bitrate is too high, it may cause decoding problems. To help us reproduce and resolve the issue, could you please share a specific video or provide the video info with us(contact@skybox.xyz)?

What's more, are you using the Beta version 2.0.0 or the Live version 1.1.9?

sarahjane

Hi, I'm on the live version 1.1.9.564

It is an 8K file, it is too large to share here. It runs 2.5 mins in length. What bitrate would you suggest?

thanks for your help! SJ

Lucy

sarahjane
Hi SJ,

If the video resolution is under 8Kx4K, and the bitrate is under 100 Mbps, you should be able to play them without problems. If you still encounter the error message, could you please tell us the exact resolution and bitrate of the video file?

What's more, we also want to check the logs to further investigate the problem. If possible, please kindly follow the steps below to share the logs.

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issue you mentioned.
Click the "BUG" icon in the upper-right corner of "Global Settings".
Tick the "upload logs" box, and submit the in-app feedback. Thank you!

sarahjane

Hi I also tried stitching it as a H265 which has a lower bitrate and same problem.

help! thanks SJ