Can’t play any videos from USB drive

louis2025

I have a Quest 3 v77 and I cannot play any videos from my usb storage device. It shows the movie files in the directory. The files are compatible listed files according to skybox. When I select a video file it just loads forever and never plays. I’ve tried restarting my quest, deleting and redownloading the skybox. I even tried updating to v2.0 to see if it would work. It will not work. Other video player apps work fine with my storage device and the files I have. I’m not sure what to do.

Lucy

louis2025
Hello,

We apologize for the inconvenience caused.

Please go to SKYBOX's "Global Settings", select the "Display" tab > turn off "Show Thumbnails" to see if it helps.

If you still can't play videos from your USB drive, please share the "Info" level logs with us. Logs may record some information that helps us know what went wrong.

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issue you mentioned, then click the BUG icon in the upper-right corner of Global Settings.
Send us a bug report attached with logs(tick the "upload logs" box). Thank you!