SKYBOX constantly crashing

SklyBekx1

So I've recently upgraded my rig and thus reinstalled Windows.

Two days ago I finally came around to reinstall WMR, Steam VR and the SkyBoxVrPlayer.
Although the installation went smoothly as soon as I tried launching SkyBox the issues started.

About 9/10 times I tried to launch SkyBoxVr it would crash forcing me to relaunch it + Steam-Vr.
Funny enough, 1 out of those 10 times it would randomly work, or at least kind of work.
Every time I'd move either of my controllers by a bit (or press a button) the controllers would start to vibrate/hum like crazy.

What's causing this issue?
I had absolutely 0 issues with any of this before the hardware change/windows reinstall.
In case the question comes up, all my drivers are up to date and I've reinstalled both steam/steam-vr/skybox multiple times already, sadly nothing helped so far.
This issue doesn't occur with other Vr-Players btw, which is even sadder since Skybox vr is the only player I actually payed money for via steam.

Hardware:
G2 Hp Reverb

Went from a
RTX 3060 12 GB to a rtx 4070ti super
a Ryzen 9 3900x to a Ryzen 7 5700x3D.

I already tried deleting everything under "C:\Users\${YOUR_USER_NAME}\AppData\LocalLow\SKYBOX STUDIO\SKYBOX".

Help would be highly appreciated especially since this App wasn't free.

Lucy

SklyBekx1
Hello, thank you for your feedback.

We tested with HP Reverb G2 but didn't reproduce the crashes. You can delete the "SKYBOX STUDIO" folder under this path and see it it works.
HKEY_CURRENT_USER\Software\SKYBOX STUDIO

If the problem still remains, we hope you could share with us(contact@skybox.xyz) the "Log" folder under this path:
C:\Program Files (x86)\Steam\steamapps\common\SKYBOX VR Video Player\PersistentData\Log

You can also roll back to an old version by following the steps below:

Right-click the “SKYBOX VR Video Player” in your Steam library and select “Properties”.
Click the “BETAS” tab, and select the an old version from the dropdown list.
Download the old version.

SklyBekx1

Thank you very much Lucy.

Deleting the "Skybox Studio"folder in the registry didn't work.
What did work however was rolling back to v1.1.6.
The Controller humming/vibrating issue is still there but at least the crashing issues are gone.

I however might have encountered a new issue, maybe it's just the headsets fault, not sure.
During close-up scenes (you're basically face to face) the face I'm looking at suddenly goes "Cyclops-mode".
Meaning that both eyes kinda turn into one (it's hard to describe) hopefully the "cyclops" analogy helps.
This issue however disappears immediately by pressing the action button.
As long as the interface (time line/mute/settings etc.) is visible on screen the issue is gone but as soon as it goes the issue returns.
I've tried many different videos/formats + fiddling with the settings but nothing seems to help.

I'll still share my log folder to you guys via email but maybe you can also help me with this issue over here.

Again thanks for the quick support, it did help a ton already! 😃

Lucy

SklyBekx1
Hello,

Thank you for your reply.

Glad v1.1.6 works well for you! About the controller vibrating issue, please go to SKYBOX's "Global Settings"(the gear icon) and turn off "Sound Effect".

About the other issue, please call out the control panel when you are playing a 3D video, click the "Advanced Settings" and then click the "Monoscopic" button to turn on "Monoscopic Mode".

Hope that helps. Contact us if you have other problems.