Airscreen not finding computer in skybox.

MainFragger

Hi,
I had to move, and for a few months, my desktop system that has Skybox on it, was in storage. I finally moved into an apt. and set up my computer. Up till I moved, Airscreen worked perfectly for me. I had plugged my computer and new TV into a new cable box. And when I tried Airscreen..nothing. I figured it might be because I used to have a switch and hadn't hooked it up. So I hooked up the switch. Airscreen still didn't work. I then made sure both versions of Skybox (headset and pc) were up to date. That didn't work. I see there is a setting in airscreen that allows you to set an ip and server name. That didn't work. When you go into network, it sees my computer..I can click on it, but it only shows me SOME of the folders on my computer. Its like I only have partial access to SMB or whatever.

What am I missing?

Lucy

MainFragger
Hello,

Thanks for your feedback.

Please check your firewall settings and allow "airscreen-backend.exe" to communicate through Windows Defender Firewall.

You can also click the "Add Server" option in the upper-right corner of "AirScreen" channel and input the IP address showed on SKYBOX PC Client.

If the above suggestions do not help, please share with us the "Info" level logs. We'd like to check the logs to see what went wrong.

To send logs:

Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
Reproduce the issue you mentioned, then click the BUG icon in the upper-right corner of Global Settings.
Send us a bug report attached with logs(tick the "upload logs" box). Thanks!

Best regards,
Lucy

MainFragger

In the end, no matter what I did, it didn't work. I tried again on my laptop, and that seems to be working..so i am fine with that for now. Thanks for trying to help.