dbill
Hello,
Sorry for the inconvenience.
Are you using the Quest version? To further investigate the issue, we hope you can share with us the logs.
- Click SKYBOX's "Global Settings", change the "Logging Levels" to "Info".
- Reproduce the issue you mentioned, then click the BUG icon in the upper-right corner of Global Settings.
- Send us a bug report attached with logs(tick the "upload logs" box).
What's more, you can follow the steps to roll back to the previous version.
On Quest store, login your Meta account, find SKYBOX VR Player, scroll down the page, then you will find "Version", please click the dropdown menu to select an old version.
On your Quest, find SKYBOX VR Player in your App Library, click the three dots on the upper-right corner of SKYBOX. Then you will find the Update button. Just click it and wait for the installation.