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  • "File is too large to be decoded. Continue playing? Yes. No."

Been an avid user of SkyBox for a while now and use AirScreen to stream my VR media from PC to my Quest 2. Haven't had a problem playing any file selections till recently when all the new AirScreen mirroring and moving playback selection from AirScreen to Network and back related updates started.

Previously any large 4K-6K files would play fine. Now, I'm getting the "File is too large to be decoded. Continue playing? Yes. No" errors making them unplayable. This problem did not exist before the updates and now the larger files in the library no longer play. Something has changed. What is the filesize limitation for the error message to be displayed? Why is there a check when previous versions never had this problem? How can this be corrected or troubleshooted. There should be no limitation if 8K files are supported by Skybox (which filesize-wise are way bigger than 4-6K).

  • Lucy replied to this.

    tend2it
    Hello,

    Thanks for your feedback.

    If the video can't be hardware decoded, you will get this message. It has nothing to do with the file size.

    Could you please share with us(contact@skybox.xyz) one video for testing? We'd like to test the video to further investigate the issue. Thanks!

        9 days later

        Hi, it turns out that the error message is a false popup. I ran some experiments with Files that got the Cannot Decode message, and when you hit Yes to Continue, Playing, the VR video plays fine without a problem. Not sure what causes the condition where the error message pops up, but when it does, Continue Playing will play it without a problem regardless of what SkyBox is saying. The error condition is consistent on the Files affected and will continue to pop up, while others unaffected will simply play as normal.

        • Lucy replied to this.
          4 days later

          tend2it
          Hi there, thanks for your reply. If possible, we hope you can share with us(contact@skybox.xyz) one video file for testing. We'd like to test the specific video to further investigate the issue. Thanks!

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