Files missing from USB

section_32

Hi, i recently bought a USB stick to host some 3D videos but i'm having the issue that the folder is empty. The drive works fine and the files play over my home network fine. If i try different software some but not all of the videos show up so i'm assuming it's possibly a file type issue even though the same files play over the network.

any suggestions?

Lucy

section_32
Hi, thanks for your feedback.

Could you please share with us the "Info" level logs? Logs may record some information that helps us debug.

You just need to click SKYBOX's Global Settings, change the Logging Levels to "Info", reproduce the file missing issue, then click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box).

section_32

Hi, sorry it took a momnet but i've just uploaded the logs as requested. I changed to info, inserted usb drive, went onto the drive and into the folder that contained the videos and gave it a refresh for good measure. i uploaded from the email, section_32@hotmail.com to help find it.

section_32

ticket（10772
yeah sure, i'll include some of the nfo of files as well if that helps. So it's a kingston Data Traveler Max 1TB in exFAT
1st Video Stream: 36.0 Mb/s, 5400x2700, at 59.940 fps, HEVC
2nd Video Stream: 9010 kb/s, 3840x1920, at 29.970 fps, AVC

all files are either MP4 or M4V

hope that helps.