New strange skybox UI behaviour

shaveosphere

Hi there

Ever since the latest upgrade I am having problems with the UI. Every other VR app is fine. Every time I try an interaction with the controllers, The UI keeps jumping out of the app to the “grid” screen as if I am out of zone. I have not seen this behaviour before. It will then pause and stutter on the UI. If I manage to get a movie running, it will work. But The process to get to the actual file is slow and annoying due to the UI taking in some cases 10 seconds to respond properly to selections and directory changes. What’s even weirder is that Head tracking in the home room is working perfectly with no stuttering/pausing. I’m using Vive htc pro with two base stations. Outside of the skybox app everything is working. Please offer some advice as to how I might fix this! Thanks

shaveosphere

Bumping waiting for a reply from Lucy….

Lucy

shaveosphere
Hi there,

Sorry for the inconvenience.

Are you using the latest SKYBOX Steam version 1.1.6? To further investigate the issue, we hope you can share with us a video capture of the issue. It would be better if you can send us(contact@skybox.xyz) the Logs folder as well.

The Log folder is in C:\Program Files (x86)\Steam\steamapps\common\SKYBOX VR Video Player\PersistentData\Log.

Best regards,
Lucy